Users of the smartphone in Europe, the Middle East, Africa (EMEA), India and the Americas were affected by a patchy email service and had no access to browsing and messaging.
Research in Motion (RIM), the company which makes the handset, said there had been a "significant improvement" on Thursday.
But service operators in Britain are all in discussions to agree a compensation package for BlackBerry customers, with the money set to copme from RIM itself.
A spokesman for the company told Channel 4 News: "There is a structure in place to compensate (mobile phone operators) for service interruption, which in turn they could pass on to customers. It is something we are talking about, but we are working with our partners to get the service back to a level that customers have come to expect from us."
Spokespeople for Vodafone, O2, Orange and T-Mobile said that they were reviewing their options on compensation for users.
It is believed that reimbursements will vary from country to country.
In the Gulf, two operators - du and Etisalat - have both announced they will be offering three days free service.
'No preferential treatment'
Meanwhile, RIM insists it is not giving preferential treatment to its business customers in the country as it tries to get back to normal service.
The spokesman said it was standard practice to provide updates on an hour-by-hour basis to larger business customers, "given our direct relationship with them."
On Thursday morning, the company announced it had made "significant improvement" to its services.
No comments:
Post a Comment